Progresive Dial, Advanced call pacing
Voip
Advanced call pacing techniques only dial when an agent is available.Best service, with the best voice quality, for a minimal cost
VERSITILE AND AGILE DIALLER TECHNOLOGY
Whether you want to increase call volume or nurture customer journey, take your customer interactions to the next level with Skytrend. Equip your agents with next-generation dialler technology to increase productivity, customer satisfaction and sales revenue.
PREDICTIVE DIAL
Limit drop calls with prerecorded messages and clever call routing. Automatically connecting live callers with available agents is proven to increase your talk time by 300% when compared to manual dialling.
CLICK TO DIAL
Take the time to make educated calls where your agents can view background interaction history through intuitive CRM API technology to make personalised, targeted calls.
INCREASE PRODUCTIVITY
Monitor quality, performance, and gain insight into your customer journey. Accurately anticipate the peaks and troughs of activity to maximise your team’s productivity and your bottom line. Whether you want to increase call volume or nurture customer journey, take your customer interactions to the next level with SkyTrend Networks. Equip your agents with next-generation dialler technology to increase productivity, customer satisfaction and sales revenue.